For those of you who have visited the private beta in the last few weeks, you may have noticed the new feedback functionality we added in the last update. Since we are also using it for bug reporting, it’s a good thing it has turned out to be one of the least buggy features in the beta.
Sadly Snagsta can’t really take any credit for this, because it is a copy and paste job from Kampyle although we can strongly recommend it for any other new sites out there that need a quick feedback feature.
They do have some hideous design options, but for the most part set up was breeze, and we even managed to inject some of our usual bad “Snagsta” humour into the compliments section.
As always with feedback, what you get back from users can sometimes be a bit of a confusing mix. So far we’ve had a bunch of bug reports, a couple of nice compliments, one submission that simply said “What??” and of course some spam.
What I find interesting though are the different attitudes that come through, with some people obviously just trying to be helpful (even if they do leave some very cryptic messages), others being helpful but also managing to somehow sound so condescending (probably unintentionally) and yet others who are apologetic as if it is their fault that they couldn’t make something work.
So, if you find yourself with some time on your hands, please feel free to leave us some feedback. We would love to hear from you.
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